Shipping policy
At PurrSure, our customers are at the heart of everything we do. Our goal is to ensure that every customer has a positive experience with us. We take pride in the quality of our products and the level of service we provide. To ensure that your experience with us runs smoothly, we kindly ask you to read our shipping policy carefully before placing an order. We believe that transparency is the foundation of trust and want to make sure that you fully understand our shipping terms.
Processing Time
We usually dispatch orders within 24 hours of receiving them. However, during periods of high demand, order processing may take up to 5 business days. Rest assured that we do everything we can to deliver your order as quickly as possible.
Shipping Time
We currently ship exclusively within Germany, and shipping is free on every order. As delays within the shipping industry can sometimes be unavoidable, all shipping times are estimates. Specific delivery dates cannot be guaranteed.
| Region | Estimated Delivery Time |
|---|---|
| UK | 4–8 business days |
Order Tracking
Once your items have been dispatched, you will receive a confirmation email containing your tracking number. To track your parcel, please visit our order tracking page. Please note that it may take 1 to 3 business days for the tracking information to become available.
In the unlikely event that you do not receive a tracking number or it does not work, please contact us at info@purrsure.com.
Unexpected Delays
In some cases, delivery may take longer than the standard shipping times stated above. Most delays are caused by circumstances beyond our control. Please contact us if your parcel has been in transit for too long, and we will work with you to find a solution.
Pre-Ordered or Back-Ordered Items
If your order contains a pre-ordered or back-ordered item, we will dispatch all immediately available items without delay and send the pre-ordered or back-ordered items as soon as they become available.
Therefore, if you order several items and initially receive only part of your order, please do not worry. The remaining items will follow shortly afterwards.
Incorrect Address Notice
It is the buyer’s responsibility to ensure that the delivery address provided is correct. As we aim to process and dispatch orders as quickly as possible, there is only a short window in which an incorrect delivery address can be amended.
Please contact us immediately at info@purrsure.com if you believe you have provided the wrong delivery address.
Returns
Your purchase is protected by our 30-day money-back guarantee. If you are not completely satisfied, please refer to our returns policy for full information on how to arrange a return.
Lost or Stolen Parcels
PurrSure is not responsible for lost or stolen parcels. If the tracking information shows that your parcel was delivered to your address but you have not received it, please report the issue directly to the relevant shipping carrier using the tracking information provided by email.
For any further questions or additional information, please contact us at info@purrsure.com.